Terms & Conditions

These Terms and Conditions (“Terms”) govern the provision of vehicle care services by Black Pearl Detailing, a trading name of Black Pearl Auto Pros (“we”, “us”, “our”). By requesting, booking, paying a deposit for, or using any of our services, you (“the client”, “you”) agree to be bound by these Terms.

1. Definitions and scope

• Services means any vehicle care, enhancement, protection, restoration, maintenance, and presentation services we offer from time to time, including any related or ancillary services (whether carried out on-site, mobile, at a location agreed with you, or at our premises).
• Vehicle includes (without limitation) cars, vans, motorcycles/bikes, and any other vehicle or asset we agree to work on.
• Where a service is described on our website, booking platform, quotation, invoice, or written message, that description forms the basis of what is included.
• Services may be fulfilled by our team members, contractors, or approved representatives acting on our behalf.

2. Bookings and confirmation

• All bookings are subject to availability.
• A booking is only confirmed once any required deposit or advance payment has been received and cleared.
• We may decline any booking at our discretion.

3. Deposits and advance payments

• We require a non-refundable deposit to secure your booking. The amount will be confirmed at the time of booking.
• Certain Services require advance payment for materials, travel, or other costs that are ordered or committed specifically for your booking. Where this applies, we will tell you in advance. Once ordered/committed, these costs are non-refundable.
• Unless agreed otherwise in writing, the remaining balance is due on the day of service on completion.

4. Payments

• Deposits are payable through our booking platform.
• The remaining balance is payable by bank transfer using the details shown on your invoice or booking confirmation.
• Payment must be received and cleared before the service is treated as paid.
• If payment is not made when due, we may withhold any warranty/aftercare documentation and/or decline future bookings until the account is settled.

5. Cancellations, rescheduling, and no-access

• Your deposit is non-refundable.
• Standard notice period: If you need to cancel or reschedule, you must notify us at least 72 hours before your appointment time.
• Late cancellations: Where notice is given within 72 hours, the deposit is forfeited and we reserve the right to charge a reasonable amount up to the full booking value where time, preparation, travel, or materials have been allocated.
• Same-day cancellation / no access / vehicle unavailable: If we attend and cannot begin or complete the work due to lack of access, the vehicle not being present, keys not being available, or similar issues outside our control, we may treat this as a late cancellation and charge up to the full booking value.
• Allocated-day / travel / high-commitment bookings: Some bookings require additional notice due to time allocation, travel, or pre-ordered materials. Where a longer notice period applies, we will confirm this at the time of booking.
• Rescheduling by us: We may reschedule due to adverse weather, equipment failure, illness, safety concerns, or other circumstances beyond our control. Where we reschedule, no cancellation fees apply and any deposit paid will be transferred to the rescheduled date.

6. Service location, access, and working conditions

• You must provide a suitable, safe, and accessible location for us to carry out the Services, including adequate space and safe working conditions.
• You must ensure the Vehicle is available at the agreed time and location, with access provided for the duration of the service.
• You are responsible for obtaining any permissions required for us to work at the location.
• If access restrictions, parking limitations, or site rules cause delays or prevent completion, we may shorten the scope, reschedule, or charge for time lost.

6A. Travel and expenses

• Services outside our core service area may require travel time and associated costs (fuel, accommodation, tolls, etc.).
• Where travel is required, we will provide a separate quotation outlining the travel charge and any prepaid expenses.
• Travel charges and prepaid expenses must be paid in full before the service date. These payments are non-refundable once committed.
• If you cancel after travel has been booked or committed, you remain liable for all travel costs incurred or committed on your behalf.
• We will confirm the exact travel arrangement and costs in writing before you proceed.

7. Vehicle condition, inspection, and changes to scope

• Pricing and time allocations assume the Vehicle is in the condition described at booking and is in average condition unless stated otherwise.
• We may carry out a pre-service inspection (in person and/or via photos) and will highlight any pre-existing damage or concerns where reasonably practicable.
• If the Vehicle condition differs significantly from what was described (including excessive soiling, pet hair, staining, odours, heavy contamination, biohazards, or undisclosed damage), we reserve the right to:

• adjust the scope of work,
• apply additional charges,
• move the booking to a more suitable service level, or
• reschedule the booking.

Any changes will be communicated and agreed with you before we continue.

8. What is included and what is excluded

• The Services include only what is described in your booking confirmation, quote, invoice, or the relevant service description.
• Anything not expressly included is excluded unless agreed in writing, including (without limitation) interior work, specialist stain removal, odour remediation, or other add-ons.

9. Results, limitations, and pre-existing conditions

• Vehicle care work may reveal pre-existing defects or issues that were not visible beforehand (including thin paint, previous repairs, failing coatings, brittle trim, weakened adhesives, worn interiors, or factory defects). We are not responsible for such pre-existing conditions.
• We do not guarantee permanent results, as outcomes are affected by usage, environment, storage, weather, road film, and maintenance.

10. High-risk procedures and consent

• Some procedures carry inherent risk (for example cosmetic paint improvement, scratch/stone chip work, stain removal, or specialist processes). Where relevant, we will explain the risks and obtain your verbal or written consent before proceeding.
• Where you have provided informed consent, you accept that outcomes may vary and we are not liable for effects that are a known and disclosed risk of the procedure.

11. Liability

• We are fully insured for the Services we advertise and provide.
• We take reasonable precautions to protect your Vehicle during the service.
• We are not liable for:

• pre-existing damage, defects, or conditions,
• poor-quality previous repairs,
• manufacturer defects,
• issues that arise due to the Vehicle’s condition, age, or prior workmanship.

To the maximum extent permitted by law, our liability is limited to the value of the Services provided for the relevant booking. We are not liable for consequential, indirect, or economic losses.